Wipro BPO Solutions Ltd.
Experience:
Education:
UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type:
BPO/ITES /CRM/Transcription
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Job Description
Roles and Responsibilities: Skills Excellent spoken and written communication skills in English Basic knowkedge in Computer, Generic Technical
Skill & Job Requirements: Excellent spoken and written communication skills in English
Neutral accent
Willing to work in Night shifts
Basic knowledge in Computers
Any Undergraduate/ Graduate/ PG / Diploma holders can apply
Experience : 0-21years (18-55 years of age)
Desired Candidate Profile
Qualification: null
Experience: 0-1 Years
Skills: Providing Professional assistance for problems, issues either by phone, email, fax or any other defined methodology Problem solving and resolving customer needs Quickly and accurately performing multi-tasks like talking, listening, documenting information, seeking information and problem solving Developing customer rapport and ensuring that customers have positive image of the company Demonstrate strong work ethics by maintaining confidentiality of information Abilty to learn and apply detailed procedures Working effectively as a team member and facilitate cooperative environment to meet and exceed customer expectations Probing and discovering customers true needs and understand customer view point Ensuring proper and clear communication in a concise manner, using correct vocabulary, grammar and sentence construction Strong knowledge and skills in PC- Operating systems, PC peripherals, Hardware, Internet, home networking and MS office
Area of expertise: Operations
Company Profile
Wipro is an integrated corporation that offers a diverse range of products, solutions and services in systems, software, consumer care, healthcare, lighting and infrastructure technology. We are driven by our passion for quality and our commitment to Customers. This drive has catapulted us among the 10 most admired companies in India. Through constant innovation and a people-first attitude, we strive to assume leadership positions in all our businesses in the new millennium. Wipro is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. Wipros position of leadership in the IT business is built on a strong foundation of quality processes (Six Sigma and ISO 9000), Knowledge Management, Innovation & People processes (P-CMM: People Capability Maturity Model). Wipro provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. Have a team of over 42,000+ committed people from different managerial and engineering backgrounds, spread across US, Europe, India and Japan. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies. Wipro BPO Solutions Ltd is Indias leading third party offshore BPO (Business Process Outsourcing) provider with a full spectrum of BPO services. The Company Headquarters are located in New Delhi, with six state-of-the-art facilities in Mumbai, Pune, Chennai & Kolkata and global offices in US, UK and Canada. Wipro BPO provides a broad range of services from customer relationship management, back office transaction processing to industry specific solutions. The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towards process standardization, process optimization and process re-engineering.
Company Name:
Wipro BPO Solutions Ltd.
Reference ID:
